About Achisomoch

Achisomoch Aid Company Limited (AAC) is a London based charity established more than 40 years ago, that provides highly efficient services and innovative solutions to clients and charities. We are seeking to recruit an administrator to assist in the day to day delivery of AAC services.

The successful candidate will be numerate and IT literate, have a high level of oral and written communication skills and customer related experience. A good reward package is available and is commensurate with a candidate’s level of experience.

Further details

The aim of AAC is to facilitate the giving of charity more efficiently and easily by creating a bridge between our clients and worldwide charities.  Clients use their account to donate directly to charities all over the world, with all the features of a bank account – cheque books, regular statements, on-line access, online charity donations, interactive queries on their account, low balance messages by SMS or email, and a help line that’s second-to-none.

Vacancy description:

To support AAC to deliver highly efficient day to day operational services that meet the expectations and needs of clients and charities. The job holder will report to Head of Operations.

Responsibilities include:

• Be the first line of support for clients and charities via phone and email to ensure AAC continuously provides a high-quality and effective service.
• Arrange organisational meetings, both internal and external and take minutes.
• Support colleagues and undertake training, where appropriate, that encourages a culture of ‘right first time’.
• Liaise with clients and charities to ensure they can access the service and seamlessly undertake their charitable business.
• Investigate client and charity complaints, undertake root cause analysis and report findings and lessons to be learned with others in AAC.
• Liaise with other members of AAC to ensure an effective service is maintained.
• Support AAC in the drive towards continuous improvement initiatives.
• Contribute ideas and undertake analysis and contribute towards the delivery of operational projects.
• Other tasks commensurate with the role and experience.

Qualifications/ experience required: ​

• Excellent customer service skills
• Strong organisational skills and an ability to prioritise multiple tasks is essential
• Strong communication skills and an ability to interact effectively at all levels within the organisation
• Numerate, with strong attention to detail and ability to follow processes and procedures
• IT literate with the ability to prepare reports in Word, spread sheets in Excel and Power Point
• Ability to build and maintain good relationships with all colleagues
• Understanding of the UK Jewish charity sector & Jewish community
• Ability to converse in Ivrit is desirable

Profile of the ideal candidate:

• Exceptional attention to detail and ability to multi-task;
• Strong communication and interpersonal skills;
• Ability to maintain a professional and patient demeanour at all times; and
• An ability to take the initiative with the determination to see tasks through until completion.

Remuneration:

A good reward package that is commensurate with experience. Full training will be provided.

If you are interested in applying for the role, please send your cover letter & CV by email to
recruitment@achisomoch.org

The closing date for applications is Monday 26th June 2023.