About Achisomoch

Achisomoch Aid Company Limited (AAC) is a London based charity established more than 40 years ago, that provides highly efficient services and innovative solutions to clients and charities. We are seeking to recruit a compliance administrator to assist in the day to day delivery of AAC services.

The successful candidate will have previous experience in a similar administrative role, be numerate and IT literate, have a high level of oral and written communication skills and customer related experience.

Further details

The aim of AAC is to facilitate the giving of charity more efficiently and easily by creating a bridge between our clients and worldwide charities.  Clients use their account to donate directly to charities all over the world, with all the features of a bank account – cheque books, regular statements, on-line access, online charity donations, interactive queries on their account, low balance messages by SMS or email, and a help line that’s second-to-none.

Vacancy description:

To support AAC to deliver highly efficient day to day compliance services that meet the expectations and needs of clients and charities within the growing compliance department.

Responsibilities include:

• Be the first line for clients and charities via phone and email to ensure AAC continuously provides a high-quality and effective compliance service;
• Undertake training, where appropriate, that encourages a culture of ‘right first time’;
• Liaise with clients and charities to ensure they understand the necessity of compliance;
• Investigate client and charity complaints, undertake root cause analysis and report findings and lessons to be learned with others in AAC
• Liaise with other members of AAC to ensure an effective service is maintained;
• Support AAC in the drive towards continuous improvement initiatives.
• Contribute ideas and undertake analysis and contribute towards the delivery of operational projects
• Other tasks commensurate with the role and experience

Qualifications/ experience required: ​

• Previous experience in administrative and office support related experience is highly desirable
• Excellent customer service and communication skills
• Strong organisational skills and an ability to prioritise multiple tasks is essential
• Ability to interpret, allocate and store significant volume of incoming information
• Ability to manage everyday tasks alongside longer term tasks
• An ability to interact effectively at all levels within the organisation is essential
• Strong attention to detail and ability to follow processes and procedures is essential
• IT literate
• Experience of working with different IT systems
• Ability to build and maintain good relationships with all colleagues is essential
• Ability to converse in Ivrit or Yiddish is desirable

Profile of the ideal candidate:

• Exceptional attention to detail and ability to multi-task;
• Strong communication and interpersonal skills;
• Ability to maintain a professional and patient demeanour at all times; and
• An ability to take the initiative with the determination to see tasks through until completion.

Other details:

• This is a maternity cover role for a minimum of one year.
• The successful candidate would be expected to start training on or before 02 April 2024
• A good reward package that is commensurate with experience.

If you are interested in applying for the role, please send your cover letter & CV by email to recruitment@achisomoch.org.

Closing date for applications is 15 February 2024