Online donation requests are normally processed within one working day; vouchers are processed within two days of the voucher being received by us from the charity.

If you have funds in your account, the transfer of your donation to the charity normally happens by BACS three day transfer, although donations to international charities may take a week or two, depending on the size of donation.

The charities receive immediate emails to advise them of your request – they can also view this information on their Charity Portal.